Lastpass sign up9/5/2023 “I am honored to lead this passionate team that wakes up every day thinking about how we can provide our customers a delightful experience.” “The Customer Experience team is committed to ensuring our customers are getting the highest value out of their purchase and solving any challenges they may experience,” said Miller. In her expanded role, Miller is now also responsible for setting the retention strategy for all customer touchpoints and evolving the support model to give customers the best experience possible. Miller already led LastPass’ Customer Success team, helping our business customers find value throughout the customer lifecycle. Since joining the company in 2017, Abby Miller has played a pivotal role in shaping how LastPass approaches customer success and has helped define and execute the company’s retention strategy across all customer segments. We are confident he’ll have a significant impact on the continued development of a highly effective and results-driven business.” “Having worked with Terry previously, I’ve experienced how skilled and capable he is in fostering a culture of accountability, growth and openness. “As LastPass expands its leadership team and looks to the future, we’re thrilled to welcome Terry to the team,” said Karim Toubba, Chief Executive Officer of LastPass. In her new position, Miller leads customer success, customer retention, support and renewals. In addition, Abby Miller, has been promoted to Senior Vice President of Customer Experience at the company. He brings more than 20 years of experience in financial leadership roles for both public and private companies and has an extensive background supporting SaaS B2B organizations. BOSTON–( BUSINESS WIRE)–Today, LastPass announced it has appointed Terry Murphy as its Chief Financial Officer, where he’s responsible for overseeing LastPass’ Global Finance Organization.
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